Call centre support

AI voice agents alongside your call centre team

Not a replacement for your agents. WorkForge Voice takes busy periods when queues build, covers after-hours, and works through call lists so your team can focus on the conversations that need a person.

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Who it's for

Call centres with peaks that queues can't absorb
Teams that close at 17:00 but get calls later
Sales and service teams with lists that never get finished

What it does for you

Busy periods calls

Answers when every agent is busy, so callers aren't left on hold.

After-hours cover

Takes messages, bookings and call-backs when your team has gone home.

Customer calls

Works through approved lists: reminders, check-ins, specials and re-activation.

Call-backs with context

Confirms a call-back with full context for interested or upset callers; emails your team and SMSes the caller.

Full records

Recording, transcript, summary and outcome for every call, with CSV export.

Built-in compliance

Introduces itself by name and your business, and never pretends to be human if asked
Tells every caller the call is recorded
Opt-outs honoured and reported back to you
Outbound calls only Monday to Friday 08:00–20:00 and Saturday 09:00–13:00
No outbound calls on Sundays or public holidays

Sample list-call outcome (illustrative)

List: Customers due for a service reminder
Outcome: Reminder given; customer asked for a Thursday booking.
Next step: Passed to the bookings team with preferred time.
Opt-out: None requested

Free 25-minute trial

Quoted to your volumes

Call Nadia any time to hear it live, or apply for a free 25-minute trial.

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Compare

How WorkForge compares

Feature	WorkForge	Typical DIY AI receptionist app	Outsourced answering service	Hiring a receptionist
Monthly cost	From R2,950	About R1,000–R2,000	About R2,500–R10,000, by call volume	About R8,000 salary; R10,000–R15,000 with UIF, leave and admin
Who sets it up	Live in 48 hours for standard set-ups	You build and train it	The provider	You recruit and train
Answers 24/7, incl. weekends and load-shedding	Yes	Usually	Often extra for after-hours	Office hours only
Makes outbound calls (follow-ups, reminders, specials)	Yes	Rarely	Sometimes, charged per call	Yes, between other work
South African voices that say local names properly	Yes	Varies	Yes	Yes
Recording, transcript and summary after every call	Yes	Varies	Message only	No
Contract	No lock-in – cancel any time	Usually month to month	Varies	Employment contract and notice period
Human support in South Africa	Yes	Varies	Yes	Not applicable

Monthly cost

WorkForge: From R2,950
Typical DIY AI receptionist app: About R1,000–R2,000
Outsourced answering service: About R2,500–R10,000, by call volume
Hiring a receptionist: About R8,000 salary; R10,000–R15,000 with UIF, leave and admin

Who sets it up

WorkForge: Live in 48 hours for standard set-ups
Typical DIY AI receptionist app: You build and train it
Outsourced answering service: The provider
Hiring a receptionist: You recruit and train

Answers 24/7, incl. weekends and load-shedding

WorkForge: Yes
Typical DIY AI receptionist app: Usually
Outsourced answering service: Often extra for after-hours
Hiring a receptionist: Office hours only

Makes outbound calls (follow-ups, reminders, specials)

WorkForge: Yes
Typical DIY AI receptionist app: Rarely
Outsourced answering service: Sometimes, charged per call
Hiring a receptionist: Yes, between other work

South African voices that say local names properly

WorkForge: Yes
Typical DIY AI receptionist app: Varies
Outsourced answering service: Yes
Hiring a receptionist: Yes

Recording, transcript and summary after every call

WorkForge: Yes
Typical DIY AI receptionist app: Varies
Outsourced answering service: Message only
Hiring a receptionist: No

Contract

WorkForge: No lock-in – cancel any time
Typical DIY AI receptionist app: Usually month to month
Outsourced answering service: Varies
Hiring a receptionist: Employment contract and notice period

Human support in South Africa

WorkForge: Yes
Typical DIY AI receptionist app: Varies
Outsourced answering service: Yes
Hiring a receptionist: Not applicable

Not the cheapest – the most complete. DIY apps cost less because you do the work. A receptionist costs about three times more and goes home at five.

Comparison based on publicly listed South African prices and features in October 2026. Figures for other options are typical ranges, not quotes from any specific provider.

Questions

No. It handles busy periods, after-hours and customer calls alongside your team, and arranges context-rich call-backs when a person is needed.

Only Monday to Friday 08:00–20:00 and Saturday 09:00–13:00. Never on Sundays or public holidays.

If a person asks not to be contacted, calling stops and we tell you so you can record it in your own systems.