Privacy Policy and POPIA data practices
Version 1.3 · Last updated 2026-11-02
Document change history
Version 1.3 · 2026-11-02
- Callers are told during the call that it is recorded.
Version 1.2 · 2026-11-02
- Added identity/company verification, biometric consent and five-year retention after closure.
- Extended call retention to 24 months and described the secure archive.
- Added requested 24/7 Nadia callbacks with SMS first.
- Added 90-day lead-source tracking and paid-plans waitlist.
Version 1.1 · 2026-10-28
- Previous recorded document wording.
Who we are
WorkForge (66 Ring Road, Greenacres, Gqeberha, 6045) is the responsible party for the personal information described here. Our Information Officer is Dr Shakir Jeeva, who you can reach at hello@workforgeai.co.za.
Information we collect
Website forms: when you send a contact, book-a-call, custom project or Voice callback request, we collect the details you give us (such as your name, company, email, phone number and message) and the page you used. Newsletter and waitlist: your email address and, where given, your name and interests. Client portal accounts: your login details, company details, orders, agreement acceptances (including the name you typed, the time, IP address and browser) and support messages. Onboarding uploads: the documents, lists and access details you share so we can set up your service. Voice calls: for WorkForge Voice clients, call recordings, transcripts, summaries and call details for calls the service answers or makes.
Why we collect it
To respond to enquiries, set up and run the services you order, bill you, provide support, send the newsletter you asked for and meet our legal obligations. We do not sell your information. Where we process information on behalf of a client (for example their customers' calls or emails), we act as that client's operator under the POPIA Data Processing Agreement or the WorkForge Voice Client Service Agreement.
Storage and access
Information is stored in our secure backend and on private servers, and is accessible only to WorkForge team members who need it to provide the service.
How long we keep it
Enquiries and leads: up to 24 months after our last contact. Client account and order records: for the life of the account plus 5 years. Voice call recordings, transcripts and call data: 24 months after each call in the portal and WorkForge’s secure archive, or longer if the law requires it or there is a dispute, then deleted. Newsletter details: until you unsubscribe.
Cross-border transfers
Some information is processed outside South Africa. They do so under contract with appropriate safeguards that give protection substantially similar to POPIA.
Website analytics
We use website analytics to understand how the website is used. We don't show a consent banner; you can block these tools in your browser settings.
POPIA
WorkForge is built for POPIA. WorkForge does not hold POPIA certification, ISO 27001 or SOC 2 certification.
Your rights
You may ask us what personal information we hold about you, ask us to correct or delete it, object to processing, and unsubscribe from direct marketing at any time. Email our Information Officer at hello@workforgeai.co.za. If you are not satisfied with our response, you may complain to the Information Regulator (South Africa) at inforeg.org.za.
Identity and business verification
At sign-up we check your ID document, proof of address, live selfie and liveness, and company documents where applicable, through a verification provider. This helps prevent fraud and supports FICA/RICA-style know-your-customer checks for phone numbers. Selfie and liveness information is biometric special personal information; we process it with your explicit consent. These private verification records are kept for 5 years after your account closes unless the law requires otherwise. We do not sell them.
Recordings, transcripts and archive
Every call is recorded and transcribed, and callers are told during the call that it is recorded. Copies are available in the client portal and WorkForge’s secure archive for 24 months after the call, or longer if law or a dispute requires it, then deleted. Active clients can download their records.
Have Nadia call you
We call only people who asked Nadia to call them. A requested demo callback can happen at any hour, with an SMS first. We save the contact details and request so we can arrange the demo and follow up on that request.
Lead-source tracking and paid-plans waitlist
We record first- and last-touch source, campaign, referral and landing-page details for 90 days to understand which enquiries lead to applications. The source cookie contains no personal data. If you join the paid-plans waitlist we keep your name, email, mobile, plan interest, consent and source details to notify you when paid plans open.