Answers patient calls
Picks up 24/7 when reception is busy, at lunch or after hours.
Dental and medical practices
AI receptionist for dental and medical practices
Patients call when your front desk is busy or closed. The voice receptionist answers, takes appointment requests and sends your team a summary – it never gives medical advice.
Who it's for
- Dental practices
- GP and specialist rooms
- Physiotherapy and allied health practices
What it does for you
Takes appointment requests
Captures the patient's name, number, reason and preferred times for your team to confirm.
Appointment reminders
Calls patients ahead of appointments and records confirmations or cancellations.
Answers practice questions
Hours, directions, medical aids accepted and what to bring – from your approved answers.
Routes urgent calls
Gives emergency callers your approved emergency instructions and passes urgent calls to staff.
Safe by design
- Never gives medical advice or diagnoses
- Introduces itself by name and business, mentions recording, and never pretends to be human if asked
- Doesn't collect ID numbers or banking details
Sample call report (illustrative)
- Caller
- Existing patient, mobile number captured
- Summary
- Requests a check-up and clean. Prefers a Tuesday or Thursday morning.
- Follow-up
- Reception to confirm a slot today.
- Attached
- Recording and full transcript
Voice Receptionist
R2,950/month launch pricing
300 minutes included (about 150 calls). Setup R2,500. All prices prepaid.
See Voice pricingCompare
How WorkForge compares
Monthly cost
- WorkForge
- From R2,950
- Typical DIY AI receptionist app
- About R1,000–R2,000
- Outsourced answering service
- About R2,500–R10,000, by call volume
- Hiring a receptionist
- About R8,000 salary; R10,000–R15,000 with UIF, leave and admin
Who sets it up
- WorkForge
- Live in 48 hours for standard set-ups
- Typical DIY AI receptionist app
- You build and train it
- Outsourced answering service
- The provider
- Hiring a receptionist
- You recruit and train
Answers 24/7, incl. weekends and load-shedding
- WorkForge
- Yes
- Typical DIY AI receptionist app
- Usually
- Outsourced answering service
- Often extra for after-hours
- Hiring a receptionist
- Office hours only
Makes outbound calls (follow-ups, reminders, specials)
- WorkForge
- Yes
- Typical DIY AI receptionist app
- Rarely
- Outsourced answering service
- Sometimes, charged per call
- Hiring a receptionist
- Yes, between other work
South African voices that say local names properly
- WorkForge
- Yes
- Typical DIY AI receptionist app
- Varies
- Outsourced answering service
- Yes
- Hiring a receptionist
- Yes
Recording, transcript and summary after every call
- WorkForge
- Yes
- Typical DIY AI receptionist app
- Varies
- Outsourced answering service
- Message only
- Hiring a receptionist
- No
Contract
- WorkForge
- No lock-in – cancel any time
- Typical DIY AI receptionist app
- Usually month to month
- Outsourced answering service
- Varies
- Hiring a receptionist
- Employment contract and notice period
Human support in South Africa
- WorkForge
- Yes
- Typical DIY AI receptionist app
- Varies
- Outsourced answering service
- Yes
- Hiring a receptionist
- Not applicable
Not the cheapest – the most complete. DIY apps cost less because you do the work. A receptionist costs about three times more and goes home at five.
Comparison based on publicly listed South African prices and features in October 2026. Figures for other options are typical ranges, not quotes from any specific provider.
Questions
No. It never gives medical advice. It takes messages and appointment requests and passes urgent calls to your staff.
Where we can connect your practice system, yes. Otherwise it takes requests for your team to confirm.
Calls are recorded with notice, records are kept for up to 12 months and processed under POPIA as your operator.
The Receptionist package is R2,950/month at launch pricing. All prices prepaid, no lock-in.
Your next employee is one WhatsApp away.
Live in 48 hours for standard set-ups. You get your time back.
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Founding offer for our first 20 clients: launch prices locked for 6 months and 50% off setup.